FREQUENTLY ASKED QUESTIONS

Find the answer to your question

General Questions

What are the sizes of your boxes?
The size of our box is 21x22x24 1/2 Inches
image


What is the maximum weight limit of box?
The weight limit of box is 70kgs
image


How to order?
Click register button on the left upper corner => Create an account and fill up the form => Log in using your account. => Once you have successfully logged in, to proceed in your order please complete your details => and Make an order
For better assistance please call 03 8683 5377
image


How do I know if my payment has been received?
You can either call us directly (see Contact Us) or send an email to infoaustralia@chenvel.com
image


How long it would take to receive my cargo?
Usually, it would takes 5 to 6 weeks if the destination of your cargo is within Luzon, 6 to 7 weeks in Visayas and Mindanao. Many factors would affect the delivery schedule like port congestion, natural calamities, Customs checking, etc.
image


What kind of fragile would be accepted?
Reminders: fragile items willl be accepted at sender's liability.
image



Terminology



    Packing List (PL)

A status used with a cargo, when it has not yet arrived in Philippine warehouse.

    With DR

Cargo is lined up for delivery.

    Outgoing

Cargo is already out for delivery.

    Order Number

Empty box order reference number.


    PL With Report

When cargo has not yet arrived in Philippine warehouse, but will be immediately scheduled for delivery.

    Remaining

Means the cargo has arrived in Philippine warehouse.

    Delivered

When the cargo is received by the consignee.

    Pickup Number

Pick-up schedule reference number.